Payment & Cancellation Terms
Registration deadline: To be confirmed
Time zone: All deadlines are based on New Zealand local time.
Calculation basis: All percentages below are calculated on the total programme fee per participant.
Payment Terms
1. Deposit
A deposit of 40% of the total programme fee is payable within three calendar days of registration confirmation to secure school placement and homestay arrangements.
The deposit is non-refundable and covers non-refundable commitments and costs incurred.
2. Final Payment
The remaining balance is due 30 days before departure.
3. Currency & Transaction Fees
The payment currency will be agreed upon by both parties. All international transfer fees, bank charges and exchange-rate losses are payable by the payer. Payment is recognised based on the net amount received in our account.
Cancellation & Refunds
Refunds are calculated on the total programme fee per participant, with any additional non-refundable commitments, costs incurred and service fees deducted.
| Cancellation notice before departure |
Refund |
| 30 days or more |
60% |
| 15–29 days |
30% |
| 14 days or fewer, or failure to attend |
No refund |
The 40% deposit is non-refundable.
Changes to Arrangements
1. Participant-Requested Changes
Changes are subject to acceptance by the school and homestay provider. Any resulting costs are payable by the participant requesting the change.
2. Events Beyond Our Control
If arrangements are affected by circumstances beyond either party’s control—including natural disasters, public health events, temporary school closures, strikes or widespread flight delays or cancellations—we will prioritise rescheduling or alternative arrangements.
If the programme cannot proceed, we will discuss the available options based on the circumstances. Costs already incurred that cannot be recovered remain payable by the participant. We are not responsible for consequential losses, including visa expenses, missed flights or lost income.
Participant Safety
Participants must follow all school, homestay and programme safety rules. Any loss or damage resulting from a breach of these rules is the responsibility of the participant concerned.
Important Information
- Passports must remain valid for at least six months after the participant’s return home.
- We recommend completing the New Zealand visa application at least 45 days before departure.
- Please disclose any pre-existing medical conditions or allergies in advance and bring any necessary regular medication.
- Temperatures in New Zealand can vary considerably between morning and evening. Please pack warm layers.
- Respect local laws and customs, and demonstrate courtesy towards others throughout the programme.
- Make the most of opportunities to speak English and interact with local teachers and students.
- The order of activities may change due to weather, group size or logistical requirements. All scheduled activities will remain included.
- If a participant is refused entry to New Zealand by the relevant authorities, all resulting losses and expenses are their responsibility, and the programme fee is non-refundable.
School holidays don’t match our programme dates? Contact us to tailor a programme around your schedule.
