Privacy Policy

Last updated: 31 August 2026

Star Trip values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information.

This policy applies to information collected when you browse the Star Trip website, enquire about our travel products, submit a booking request, make a payment or take part in travel activities arranged by us.

1. Information We May Collect

Depending on the services you use, we may collect:

Your name, gender, date of birth and nationality;
Your phone number, email address, WeChat ID and postal address;
Passport details, visa information and flight details;
Information about your travel companions and emergency contacts;
Accommodation preferences, dietary requirements, accessibility needs and other travel requirements;
Health information necessary for your safety or travel arrangements;
Records of travel enquiries, bookings, payments and refunds;
Records of emails, messages and telephone communications with us;
Website usage data, IP addresses, device types, browser details and cookie information;
Other information you choose to provide.

We do not generally store full payment card details. Online payments are usually processed by third-party payment providers and are subject to their privacy policies and security practices.

2. How We Collect Information

We may collect your personal information through:

Enquiry or booking forms submitted on our website;
Information you provide by phone, email, WeChat or social media;
Traveller information forms, booking documents or consent forms you complete or sign;
Family members, travel companions or group organisers making enquiries or bookings on your behalf;
Travel agencies or suppliers working with us to complete your booking;
Technical information generated when you visit our website.

If you provide personal information on behalf of another traveller, please ensure you have their permission and make them aware of this Privacy Policy.

If we collect your personal information from a group organiser, travel companion or another third party, we will explain the source of the information, its intended use and who may receive it, where required by applicable law.

3. Why We Collect Information

We may use your personal information to:

Respond to your travel enquiries;
Plan itineraries and prepare quotes;
Book accommodation, transport, flights, meals and travel activities;
Verify travellers’ identities, ages or eligibility for special rates;
Process payments and refunds and maintain financial records;
Contact you about itinerary changes, meeting arrangements and emergencies;
Meet dietary, health, safety or accessibility needs;
Provide customer service and resolve complaints;
Improve our website, products and services;
Prevent fraud and protect the security of our website and transactions;
Meet legal, tax, accounting and regulatory obligations;
Send travel news and promotional offers with your consent.

If you do not provide information required for a booking, we may be unable to give an accurate quote, complete your booking or provide the relevant travel services.

4. Sharing Your Information

To respond to your enquiry or fulfil your booking, we may share necessary information with:

Hotels and other accommodation providers;
Airlines, coach operators, car rental companies and transfer providers;
Attraction, activity and dining providers;
Local guides, drivers and travel partners;
Payment, accounting, insurance and technology service providers;
Website hosting, cloud storage and customer management system providers;
Professional advisers, government agencies or regulatory authorities;
Other people or organisations you authorise.

We only share information to the extent necessary to provide our services. We do not sell or rent your personal information.

5. Overseas Disclosure

Some travellers, travel partners, airlines, technology platforms or service providers may be located outside New Zealand.

Where we need to disclose your personal information to an overseas organisation, we will take reasonable steps, in accordance with New Zealand’s Privacy Act 2020, to ensure the recipient provides appropriate privacy protection, or obtain your express authorisation in advance where required by law.

6. Sensitive Information

We only collect and use passport details, visa information, health information, dietary requirements and accessibility needs where necessary to arrange your travel, protect your safety or meet legal obligations.

We aim to keep the collection of this information to a minimum and restrict access to staff or suppliers who need it to carry out their work.

7. Information Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, use, alteration, disclosure or loss.

These measures may include:

Restricting access by staff and partners;
Using passwords, authentication and secure storage systems;
Applying appropriate safeguards to important documents;
Regularly reviewing our information handling and security procedures.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, meet our contractual obligations or comply with legal, tax and accounting requirements. When information is no longer needed, we take reasonable steps to securely delete, destroy or anonymise it.

No method of internet transmission is completely secure. We therefore cannot guarantee the absolute security of information sent by email, through our website or via other online channels.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Keep the website functioning properly;
Remember your preferences;
Understand how visitors use the website;
Analyse and improve the website experience;
Provide relevant promotional content after obtaining any necessary consent.

You can restrict or delete cookies through your browser settings. However, disabling certain cookies may affect some website features.

If the website uses Google Analytics, Meta Pixel or other analytics and advertising tools, these services should be listed on the cookie settings page, with appropriate choices available to you.

9. Marketing Communications

We will only send you travel news, special offers or other marketing communications with your consent or where permitted by law.

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. Even after opting out of marketing, you may still receive essential communications about your existing enquiries, bookings, payments or travel arrangements.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections to information that is inaccurate, incomplete or misleading.

We may need to verify your identity before processing your request. We will handle your request in accordance with applicable New Zealand privacy law.

To request access to or correction of your personal information, please contact our Privacy Officer using the details at the end of this policy.

11. Privacy Breaches

If a privacy breach or security incident occurs that may cause serious harm to an individual, we will take reasonable steps to contain its effects and, where required by New Zealand law, notify affected individuals and the Office of the Privacy Commissioner.

12. Children’s Information

Where a child takes part in travel, their personal information should be provided or confirmed by a parent, legal guardian or authorised adult.

We only collect information necessary to arrange the child’s travel and help keep them safe.

13. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, maps or social media services. These third parties have their own privacy policies, and we are not responsible for their information handling practices.

Please read their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website features or legal requirements.

The updated version will be published on our website with a revised “Last updated” date. We may notify you of significant changes through a website notice, email or another appropriate method.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or how to access or correct your information, please contact:

Registered company name: STAR TRIP LIMITED
Email: [email protected]
WeChat ID: Startrip-nz

If you believe we have not adequately addressed a privacy concern, you may also contact New Zealand’s Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Website: www.privacy.org.nz